Not necessarily! While it’s true that you see the printnode_base module in the error traceback, this doesn’t always mean Direct Print is the root cause of the issue.
Important: Please read this article even if you were directed here by Odoo support. We often find that our module is mistakenly blamed for errors that originate elsewhere.
Why You’re Seeing printnode_base:
Our module enhances Odoo’s core functionality to enable seamless printing. This means it’s involved in many user actions, even those unrelated to printing.
If an error occurs after clicking a button or performing an action, the traceback might include
printnode_base, even if the actual problem lies elsewhere in Odoo.
How to Confirm the Cause:
Temporarily disable or uninstall Direct Print:
Reproduce the error: Try to recreate the steps that led to the original error.
Observe the Result:
If the error persists: Direct Print is likely not the cause. The problem probably lies in another part of your Odoo configuration or a different module.
If the error disappears: While this could indicate an issue with Direct Print, it’s possible that the uninstallation/reinstallation process resolved an unrelated problem. Reinstall Direct Print and check if the error returns.
If Direct Print is the Cause:
If you’ve confirmed that the error is specific to Direct Print, please contact our support team: https://support.ventor.tech/. We’ll investigate and provide a fix promptly.
Have questions?
Feel free to reach out to our support team anytime: https://support.ventor.tech/