Can I get a refund for my purchase on the Odoo App Store?
Unfortunately, according to the Odoo Apps Policy, refunds are not permitted in this scenario. For more comprehensive information regarding their refund policy, please visit https://apps.odoo.com/apps/sales-conditions:
As purchases are made through the Odoo App Store, we are required to comply with their policies. We have reached out to Odoo Support multiple times regarding this issue, but they have confirmed that they have no plans to change the current policy.
What alternative solutions are available if I cannot get a refund?
Special Offer for Odoo App Store Purchasers
If you have previously made a purchase on the Odoo App Store (not more than 6 months ago), we will provide you a 50% discount for the first year of subscribing to our Ecosystem subscription. If you’re interested, please let us know (https://support.ventor.tech/ ), and we will provide you with a promo code.
Understanding the limitations posed by the Odoo App Store, and in response to our customers’ requests, we have developed the Ecosystem Builder. This initiative seeks to avoid the problems linked to the Odoo App Store. For more details, please visit our portal: https://ecosystem.ventor.tech/ .
Here, you can find a detailed comparison between purchases on Odoo Apps and Ecosystem subscription. Please visit Can I purchase your apps directly from you? What is the benefit? for more information.
If you still have any questions, don’t hesitate to contact our customer support team: VentorTech Support Portal .