Products Terms & Condition

Last updated: 12.08.2025

1. Scope of Application

These Terms & Conditions apply to all software products purchased directly from ecosystem.ventor.tech, including Odoo modules and related subscriptions.

They do not apply to products purchased via third-party marketplaces.

2. Platform Compatibility

• VentorTech products are compatible only with Odoo.sh and On-Premise Odoo installations.
• Odoo Online (SaaS) is not supported.
• The Customer is responsible for verifying the hosting type before purchase.

3. Odoo Version Policy

• Each Odoo version of a product is sold as a separate item.
• Purchasing a product for one Odoo version does not grant access to other versions.
• The Customer must ensure the correct Odoo version is selected before purchase.

4. Subscriptions & Renewals

• Some products require an active subscription for continued use, updates, or cloud services.
• Subscriptions renew automatically unless canceled before the renewal date.
• Cancellation applies to the next billing cycle only. Partial refunds are not provided.

5. Refunds & Exchanges

Refund or exchange requests must be submitted within 14 days of purchase.

Refunds or exchanges may be approved if:

• The product cannot be installed or used due to a proven defect that VentorTech cannot resolve.
• The wrong product version was purchased and has not been downloaded or activated.

Refunds will not be granted if:

• The product has been successfully downloaded or activated.
• The issue is caused by third-party modules, custom code, hosting, or environment issues.
• The product works as described but does not meet specific business expectations.
• The wrong product version was purchased.

6. Support & Updates

• Products include 1 year of updates and support, unless stated otherwise.
• Support includes installation guidance, configuration help, and bug fixes.
• Support does not include custom development or third-party troubleshooting.

7. Fair Use & Abuse

VentorTech reserves the right to refuse support, refunds, or future sales in cases of:

• License misuse or redistribution
• Repeated refund abuse
• Abusive or inappropriate behavior toward the team

8. Warranty & Liability

• Products are provided “as is”.
• Liability is limited to the purchase price of the product.
• VentorTech is not responsible for issues caused by unsupported environments or modifications.

9. Changes to These Terms

VentorTech may update these Terms & Conditions at any time.

The latest version is always published on ecosystem.ventor.tech.

10. Contact

Support portal: https://support.ventor.tech