Customization Service – Terms & Conditions

Last updated: 12.08.2025

1. Scope

Customization services include paid development based on an agreed written specification, typically for VentorTech products such as e-commerce connectors or printing solutions.

2. Estimation & Payment

• Each customization is estimated and approved before development.
• Development starts only after payment confirmation.
• Payments are non-refundable once development has started.
• Refunds are possible only if VentorTech confirms that the customization cannot be delivered as specified.

3. Delivery & Acceptance

• The Customer has 10 business days to test the delivered customization.
• If no feedback is provided, acceptance is automatic.

4. Warranty

• A 30-day warranty applies after acceptance.
• Warranty covers bug fixes only.
• Functional changes, extensions, or requirement changes are excluded.

5. Compatibility & Future Releases

• Customizations are developed for a specific product version and Odoo version available at the time of implementation.
• VentorTech does not guarantee compatibility with future product or Odoo releases.
• If a product or Odoo upgrade causes incompatibility, adaptation is treated as a new paid task.
• VentorTech makes reasonable efforts to avoid breaking changes but cannot guarantee long-term compatibility.

6. Intellectual Property

• The Customer receives internal usage rights.
• VentorTech retains ownership of the source code unless agreed otherwise.

7. Communication

• Communication must take place via the support portal or official email threads.
• Direct developer contact is not permitted.

8. Contact

Support portal: https://support.ventor.tech