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Privacy Policy

Last updated: 12.08.2025

1. Introduction

VentorTech (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal data when you:

  • Visit our website
  • Purchase products or services
  • Use our support portal
  • Communicate with our team

2. Who We Are

VentorTech provides software products and services for Odoo, including integrations, printing solutions, configuration services, and custom development.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us via: https://support.ventor.tech

3. What Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly
  • Name
  • Email address
  • Company name
  • Billing details (company address, VAT number)
  • Account information
  • Support requests and communication content
3.2 Purchase & Service Information
  • Purchased products or subscriptions
  • Service history (configuration or customization services)
  • License or subscription identifiers
  • Payment status (note: we do not store full payment card details)
3.3 Technical & Usage Data
  • IP address
  • Browser type and version
  • Device and operating system
  • Website usage data (pages visited, actions taken)

4. How We Use Your Data

We use personal data for the following purposes:

  • To process purchases and manage subscriptions
  • To provide access to products and services
  • To deliver installation, configuration, and customization services
  • To provide technical support and customer service
  • To communicate important service-related information
  • To improve our products, services, and website
  • To comply with legal and accounting obligations

We do not sell personal data to third parties.

5. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. delivering products or services)
  • Legal obligations (e.g. accounting, tax requirements)
  • Legitimate interest (e.g. improving services, preventing abuse)
  • Consent (where explicitly required, such as marketing communications)

6. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website usage and performance
  • Improve user experience

You can control or disable cookies via your browser settings. Disabling cookies may affect website functionality.

7. Payments

Payments are processed by third-party payment providers (e.g. WooCommerce payment gateways).

VentorTech does not store full credit card or payment card information on its servers.

8. Support & Service Access

To provide support, installation, configuration, or customization services, we may receive temporary access to:

  • Odoo instances
  • Servers
  • External platforms (e-commerce, accounting systems)

Such access is:

  • Used strictly for service delivery
  • Limited to the agreed scope
  • Revocable by the Customer at any time

We do not access or use customer data beyond what is necessary to provide the requested service.

9. Data Sharing

We may share personal data only with:

  • Payment providers (for payment processing)
  • Hosting and infrastructure providers
  • Tools required to deliver support or services

All such providers are required to handle data in compliance with applicable data protection laws.

We do not sell or rent personal data to third parties.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Provide products and services
  • Fulfill legal and accounting obligations
  • Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymized.

11. Your Rights (GDPR)

If you are located in the EU or EEA, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where legally possible)
  • Restrict or object to processing
  • Request data portability

To exercise your rights, please contact us via: https://support.ventor.tech

12. Data Security

We implement reasonable technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

However, no system can be guaranteed 100% secure.

13. International Data Transfers

Your data may be processed or stored outside your country of residence, including outside the EU.

Where applicable, we ensure appropriate safeguards are in place in accordance with data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated date.

15. Contact

For privacy-related questions or requests, please contact us via our support portal: https://support.ventor.tech

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