How to enabled orders import

By default, order import is disabled. Follow these steps before anything else:

1. Go to the Automated Actions tab in your connector settings.

2. Check the Enable Order Import box.

4. Save.

How does the order import actually work?

There are two ways orders are brought into Odoo

1. Scheduled actions

2. Webhooks (real-time)

Scheduled actions

• A background job runs automatically every 5 minutes (default).

• It looks for orders matching your filters (see sections 2 & 3) and imports them.

• Configuration:

  • Go to Settings → Technical → Automation → Scheduled Actions, find your connector’s “Receive Orders” job, and adjust its frequency if needed:

    

Webhooks (real-time)

• Your store pushes new or updated orders instantly—no waiting for the next scheduled run.

• To activate:

  • Open the Webhooks tab in the connector settings and click Create Webhooks. The new webhook will appear in the table:

    

  • You can manage specific webhooks status using Activate / Deactivate button in list of webhooks.

How do you filter orders to be downloaded?

There are three main configuration fields:

• Orders Cut-off Date

• Last Receive Orders Time

• Order Statuses (can be managed via Quick Configuration wizard)

The connector applies three filters when fetching orders:

• Created date ≥ Orders Cut-off Date

• Updated date ≥ Last Receive Orders Time

• Status in your selected list (e.g., Paid, Shipped)

How to download old orders?

To import historic orders, simply set Orders Cut-off Date to the earliest date you need:

1. In your connector settings, go to General tab and find Orders Cut-off Date field.

2. Pick the date from which you want orders imported.

3. Save your changes.

All orders created on or after this date will be pulled in on the next import run.

Need more help?

If you’d like assistance with orders import or have issues with configuration, please create a support ticket or email us at support@ventor.tech. We’re here to help!