Our connector allows users to receive orders created by guest customers.In this case, the connector will create a customer profile using the data from the billing address and will link addresses to the customer if they are individual addresses.If the...

Some customers prefer to use technical names in Odoo while displaying customer-friendly names on their e-commerce website. Our connector supports this by allowing you to store both names separately.Here’s how it works:General Odoo product name: This is the standard product...

Product synchronization works in two directions: updates from Odoo to your e-commerce store, and updates from your e-commerce store back to Odoo. Here’s the breakdown.Updates from Odoo to your e-commerce storeEnable automation:Go to the “Automation Jobs” tab and ensure “Enable...

To ensure smooth data transfer, our connectors utilize a process called “mapping.” This involves specifying which fields in Odoo correspond to which fields in your e-commerce store. For standard fields, this mapping is usually automatic. However, for custom fields—whether they...

Yes, you can. Here’s how:Activate Setting: On the “Products” tab in your connector’s configuration, enable the setting “Mark as Inactive on First Export”.Initial Export: When you first export products, they will arrive in your e-commerce store in draft or inactive status (based...

Our connector offers two ways to manage discounts that are already included in orders from your e-commerce store.1. Discounts as separate order linesThis is the default method and ensures discounts are highly visible as separate line items within the Odoo...

The error message is quite self-explanatory: it indicates errors caused by differences in total amounts between sales orders from PrestaShop and the calculated totals in Odoo. This typically occurs due to rounding issues.Odoo and PrestaShop have different tax calculation methods....

Problem: Orders from your e-commerce store sometimes contain items that are no longer in your Odoo inventory (removed products) or are one-off items (custom items). This can disrupt order import.Solution: Our “Fallback Product” feature solves this! Designate a specific product...

This error message is self-explanatory – the issue arises from having taxes with varying “Included In Price” settings within the order. Upon reviewing the Odoo Taxes list, it becomes apparent that some of the taxes have this checkbox enabled, while...

This issue was resolved in April 2024 (PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)). Please upgrade connector to the latest version and upgrade.This is a known issue with our connectors in Odoo 17.0 that is related to the...