This issue is related to how PrestaShop’s multi-store mode interacts with its API. In a multi-store setup, even if you use the same base URL for all shops and differentiate them by specifying the id_shops parameter (for example, id_shop=1 for...

By default, the PrestaShop connector imports only active products. If you want to import inactive ones as well, you need to select the appropriate setting.To do this, navigate to e-Commerce Integration Settings → General tab and find the import_products_filter field:Here...

This error indicates that the PrestaShop API is returning invalid XML data. While our PrestaShop connector expects well-formed XML, certain factors within your PrestaShop environment can disrupt this:Third-party modulesCustom code modificationsWeb server misconfiguration Important: This issue originates from your PrestaShop...

This error usually happens when you have multiple stores set up on the same PrestaShop instance and are using PrestaShop’s multi-store feature.Why the error occurs:In a multi-store setup, each store manages its own stock levels.The PrestaShop API returns stock information...

When the checkbox “Enable Sale Order Status Export Job” is activated, our connector allows the transfer of order status changes from Odoo to PrestaShop. Some customers also need to track which employee or user changed this status.To do this, first,...

Our connector lets you choose the default product combination for your exported PrestaShop products. Here’s how:Navigate to the “eCommerce Integration” tab on product template you want to change.Select product variant (combination) you want to use as default combination in PrestaShop:Need...

Yes, we support the export of pricelist items to specific product prices in Prestashop. This functionality has some limitations because of big difference between Odoo Pricelist functionality and Prestashop specific prices functionality. Initial import of Prestashop specific prices to Odoo...

PrestaShop 1.6 has several known issues that have been resolved in later versions of PS. Therefore, we strongly recommend upgrading to version 1.7 or a newer release of PrestaShop before using our connector.If you still wish to use the 1.6...

Yes, we have functionality allowing to import Gift Wrap from Prestashop to Odoo as a separate line in sales orders. Below is video showing demo on how it is working

When configuring PrestaShop connection you may see error as on screenshot below.That error mean that that there is an issue in Prestashop configuration and you need to ask your system administrator or Prestashop developer to properly configure it. How to...