If you encounter a case where an order is imported correctly by our Odoo Shopify Connector but the Sales Order lines are missing, the issue may be caused by missing permissions for third_party_fulfillment_orders.
The reason for this is that our connector attempts to fetch ‘fulfillment_order’ (a separate entity) from Shopify. If this record is missing or cannot be retrieved, the corresponding Sales Order lines are skipped.
Please verify your API key settings in Shopify by navigating to:
App Development → <your Shopify app> → Configuration → Admin API access scopes
Ensure that the following scopes are included:
write_third_party_fulfillment_ordersread_third_party_fulfillment_orders
Adding these permissions should resolve the missing Sales Order lines issue.
After that, you need the Order to be created in Odoo again. For this, please follow this guide:
Not sure if our connector will work for you or you need a demo?
If you’re unsure whether our connector is the right fit for your business, don’t hesitate to reach out. Our support team is here to help! We can answer your questions, provide guidance, or even schedule a demo meeting to show you how our connector works.
Contact us: https://support.ventor.tech/
Useful resources
Ecosystem Marketplace:
https://ecosystem.ventor.tech/YouTube channel:
https://www.youtube.com/@VentorTech