Partner Program Terms

These Terms govern the partnership between VentorTech OÜ ("VentorTech", "we", "us") and you ("Partner", "you") when you participate in our Partnership Program at ecosystem.ventor.tech.

By submitting a partnership application or using any Partner Program feature, you agree to these Terms.

1. What the program is

The Partnership Program lets Odoo consultants, integrators, and resellers earn from referring to or reselling VentorTech products. There are two ways to participate. You can use either or both:

• Refer model. You share your referral code with clients. When they purchase, you earn a commission on what they pay.
• Resell model. You buy a Pack - a set of Client Slots at a volume discount - and register your own clients into those slots.

You become a Partner by submitting an application and receiving our approval. Approval takes around two business days.

2. Who can participate

You can apply if you run a legitimate business and work with Odoo deployments. We accept applications from companies and individual consultants worldwide.

We may decline or terminate a partnership at our discretion, including (but not limited to) if you provide false information, compete directly with VentorTech's core business, or violate these Terms.

Once approved, your partner status stays active until you or we terminate it.

3. Refer model

How it works. After approval, you get a unique referral code in the format VT-XXXXXX. You share this code with prospective clients. When a client enters your code at checkout and pays, the order is attributed to you.

What you earn. 20% of the net amount paid (before VAT), for every qualifying payment from an attributed order. This applies to:

• One-time product purchases,
• First payment of a subscription,
• Every subsequent subscription renewal.

Commissions are paid in EUR.

What doesn't qualify:

• Purchases of Partner Packs or other partner-only products,
• Purchases of customization services or custom development work,
• Orders the partner places themselves using their own email address (self-use),
• Orders placed with a partner discount code (see Section 5).

We maintain a list of excluded product categories and may update it. If you have questions about what qualifies, email us.

When you get paid:

1. A commission is created when the order is paid (processing or completed status).
2. After a 30-day refund window, the commission becomes eligible for payout.
3. Once your eligible balance reaches €300 or more, you can send us an invoice for payment.
4. We pay invoices within 30 days of receiving them.

Refunds and clawbacks. If a client refunds their order after you've earned a commission, we review the situation and adjust your balance as appropriate. We'll contact you directly for any non-obvious cases.

Forfeit. Commissions uninvoiced within 36 months of becoming eligible may be forfeited. We'll send you a warning 90 days before this happens, so you have time to invoice.

We may offset any amounts owed to us against commissions payable to you.

4. Resell model - Partner Packs

How it works. You buy a Pack, which gives you a set number of Client Slots at a discount. Each slot lets you register one client deployment. You distribute the product to that client and handle their relationship with us.

Pack pricing and sizes. Packs are available for specific products (currently: E-Commerce Connectors and Direct Print). Sizes listed on the product page.

Packs never include subscription services. A Direct Print Pack covers the Direct Print module only. Cloud printing is a separate subscription purchased directly from VentorTech and is not included in any Pack - neither for you nor for your clients. The same applies to any other subscription-based service we offer.

Packs are one-time purchases. You pay once, and the slots are yours to keep. Slots do not expire.

Prices are listed on each Pack product page. Discount grows with pack size - larger Packs cost less per slot.

Client Registration. After purchase, we link your Pack to your partner account. You can then register clients in the Partner Portal. For each client you register, we generate a Support ID (format VT-XXXXX). You give this ID to your client.

What clients get. For each registered client:

• The right to use the product on the registered deployment, on the same terms as a one-time purchase from our store
• Download access to the module files through you (you download from your Partner Portal and distribute to your client)
• A support period (currently 12 months from registration date), during which your client can reach VentorTech support by quoting their Support ID

After the support period ends, the client's product continues to function - they just don't get included support. They can purchase extended support from us at any time if they want it.

Slot rules:

• Each Slot represents one client deployment on one Odoo version.
• If your client migrates to a newer Odoo version, that's a new deployment and needs a new Slot (same as a regular customer purchasing for a new Odoo version).
• Slots used are permanent. We don't free up slots when clients stop working with you. If you have exceptional circumstances, contact us - we handle these case by case.
• Only VentorTech can release a Slot. The Partner Portal has no option to remove a registration.
• A Pack with registered clients cannot be unlinked. If you want to end a partnership while having active clients, we'll work with you to transition them.

Your responsibilities to clients. When you resell to a client via a Pack, you own the commercial relationship: contracts, billing, onboarding, installation, updates. VentorTech provides the product, the Support ID, and support during the included period - everything else is yours.

You agree to give your client:

• The Support ID so they can contact us if needed;
• The module files you downloaded from your Partner Portal;
• Module updates during their support period (you re-download and re-install as new versions release).

You agree not to:

• Present yourself as VentorTech or an official VentorTech representative;
• Sell our products below the retail price listed on ecosystem.ventor.tech (you decide your pricing to your client, but not in a way that undercuts our own pricing publicly);
• Transfer Slots to other partners or third parties without our approval.

No commission on Pack purchases. When you use your own referral code on a Pack purchase, it doesn't generate a commission (self-use rule, Section 3).

End clients remain customers of the Partner unless they enter into a direct agreement with VentorTech.

5. Partner discount codes

You can generate a 20% discount code to give a client, as an alternative to earning a commission on that purchase.

• One-time use, one client, one purchase;
• Cannot combine with site-wide promotions;
• You cannot use your own discount code for yourself;
• When a discount code is used, you earn no commission on that order (the client got the 20% as a discount instead).
• Each code expires 30 days after generation if unused, and you can hold up to 10 active codes at a time. Current values are shown in your Partner Portal.
• On a subscription, the code applies to the first payment only. Renewals are charged at our standard renewal pricing.

You can generate codes from your Partner Portal.

6. Program rules

What we ask of you:

• Keep your partner contact information accurate;
• Don't spam, stuff, or otherwise misuse your referral code;
• Communicate with your clients professionally;
• Follow applicable laws in your jurisdiction (sales tax, data protection, consumer rights);
• the Partner is responsible for compliance with applicable data protection laws (including GDPR) in relation to their clients;
• the Partner may not use VentorTech trademarks, logos, or branding without prior written consent;
• the Partner shall not circumvent VentorTech to obtain products or services directly for clients outside the Program.

What we promise you:

• Fair and transparent commission calculation;
• Payment within 30 days of receiving your invoice;
• Direct access to VentorTech team for partnership questions ([email protected]);
• Advance notice of material changes to these Terms.

Termination. Either party can end the partnership at any time for any reason.

When the partnership ends:

• Your pending or eligible commissions remain yours - you can still invoice us for them, subject to the 36-month forfeit window;
• Packs you purchased remain yours. Active client registrations continue to function. Clients keep their support until their support periods end;
• You lose access to the Partner Portal and cannot create new registrations;
• Your referral code stops generating new commissions.

Immediate termination for cause. Without prejudice to the general right to terminate at any time, VentorTech may terminate the partnership with immediate effect, without prior notice, in the event of a material breach of these Terms by the Partner, including but not limited to: (i) fraudulent activity, abuse of the Program, or misuse of referral codes or Partner benefits; (ii) violation of VentorTech's intellectual property rights; or (iii) any conduct that may harm VentorTech's business, reputation, or relationships with customers.

In such cases, VentorTech reserves the right to suspend or withhold any pending commissions and/or access to the Partner Portal until the matter is resolved.

Confidentiality. Details of the program that aren't publicly visible on our website (commission structure, partner counts, admin tools, etc.) are confidential. Don't share these externally without our approval.

We reserve the right to suspend or terminate accounts and withhold commissions in case of suspected abuse, fraud, or violation of these Terms.

7. Money matters

Taxes. You're responsible for your own taxes. When you invoice us for commissions or pay for Packs, handle VAT, income tax, and anything else per the rules of your jurisdiction.

For EU-based partners invoicing VentorTech OÜ (Estonia), standard EU B2B reverse-charge VAT rules apply.

Currency and payments. All transactions are in EUR. We pay commissions by bank transfer (SEPA for EU partners, wire transfer internationally). Bank fees on your side are your responsibility.

Invoice requirements. Send invoices to [email protected]. Include:

• Your business name and VAT/tax ID (if applicable);
• Invoice number and date;
• Description of services ("Partner referral commissions for [period]");
• Amount in EUR;
• Your bank details for payment.

We may offset any amounts owed to us against commissions payable to you.

8. Intellectual property

All intellectual property rights in VentorTech products remain the exclusive property of VentorTech. The Partner is granted a limited, non-exclusive, non-transferable license to use and distribute the products solely within the scope of this Program.

9. Legal

Governing law. These Terms are governed by the laws of Estonia. Disputes are resolved in the courts of Estonia.

Communication. Email communication shall be considered valid written communication.

10. Liability

Our liability to you under these Terms is limited to the total amount of commissions and/or Pack payments exchanged between us in the 12 months preceding the claim.

We're not liable for indirect, consequential, or punitive damages, loss of profits, or loss of business opportunity.

The Partner agrees to indemnify and hold harmless VentorTech from any claims, damages, or liabilities arising from the Partner's relationship with its clients.

Products are provided "as is" without warranties of any kind.

Neither party shall be liable for failure to perform due to events beyond reasonable control.

11. Changes to these Terms

We may update these Terms. Material changes (commission rates, program structure, termination rules) take effect 30 days after we notify partners by email. Minor clarifications take effect immediately.

If you don't agree with a change, you can end the partnership (Section 6). Commissions earned before a change stay subject to the Terms as they were when earned.

12. Relationship

You're an independent business partner, not our employee, agent, or franchisee. Nothing in these Terms creates a joint venture, partnership (in the legal sense), or employment relationship.

13. Contact

• General partnership questions: [email protected]
• Invoices and billing: [email protected]
• Product support (for you and your clients): [email protected] (clients quote their Support ID)

VentorTech OÜ
Tööstuse tn 48a, 10416 Tallinn, Estonia
Reg. no: 14546949
VAT: EE102093232