If your bulk inventory synchronization jobs are stuck in the “Started” status, it typically indicates that your e-commerce store is handling inventory updates slowly or that there are API limitations. For example:
Slow inventory handling: Some platforms, like Magento 2, may process inventory updates more slowly due to their architecture.
API limitations: Platforms like Shopify enforce strict API request limits (e.g., a maximum number of requests per second or minute).
Steps to resolve the issue
Adjust the batch size for synchronization: Reducing the batch size for inventory synchronization can help prevent jobs from hanging. To do this:
Navigate to Settings -> Technical -> System Parameters.
Search for the parameter named
integration.export_inventory_block_size.
By default, this parameter is set to
250. Try lowering it to values such as100,150, or200and monitor the results.Monitor the results: After adjusting the batch size, observe if the synchronization completes successfully. This adjustment helps avoid overwhelming your store or exceeding API limits.
When to contact support
If the issue persists despite lowering the batch size, please reach out to our support team for further assistance. Be sure to include details about your setup, such as:
The e-commerce platform you are using (e.g., Shopify, PrestaShop, WooCommerce or Magento 2).
The size of the inventory being synchronized.
Any error logs or specific symptoms observed.
Our team will help diagnose and resolve the issue to ensure smooth operation of your inventory synchronization.