Can I sync only selected products, orders, or customers?

Yes, it is possible to sync selected data, but the way it works depends on what you want to synchronize. Products offer the most flexibility, while orders and customers are more limited and generally work in one direction only.

Selective Synchronization: What’s Supported?

✅ Products

• You can import or export individual products

• You can choose which stores a product is synced with

• You can exclude a product or even just its stock from synchronization

• You can control which product fields are synced

⚠️ Orders and Customers

• Orders and customers generally sync in one direction (E-commerce => Odoo)

• You can import a single order or customer by ID

• Exporting individual orders or contacts is not supported by the connectors

How to Import a Single Product, Order, or Customer by ID

If you need to import only specific products, orders, or customers instead of syncing everything, you can do this using the Import Wizard. This method is especially useful when you already know the external ID of the record in your e-commerce store.

Step-by-Step Instructions

1. Open the E-Commerce Integrations module in your Odoo.

2. Go to Stores (or Integrations) and select the connected store you want to import data from.

3. Open the Data Import tab.

4. Launch the Open Import Wizard and choose Update Import (After Initial Setup).

5. In Step 2: Configure Import, select the required Entity to Import:

   • Products

   • Orders

   • Customers

6. In the External IDs field, enter the external ID (or multiple IDs, comma- or line-separated) of the record(s) you want to import.

   • Leave this field empty if you want to import all records of the selected type.

7. Click Import Records to start the import process.

What Happens After Import

If there are no conflicts:

• Products will appear in Mappings → Products

• Customers will appear in Mappings → Contacts

• Orders will appear in External Orders

How to Export a Single Product from Odoo

Step 1: Choose Stores for Export

If multiple stores are connected to your Odoo:

• Open the product page

• Go to the E-Commerce Integration tab

• Select the store(s) where the product should be exported

For products with variants, this configuration is available on the variant page.

Optional Settings

On the same screen, you can:

• Exclude the product from synchronization

• Exclude only stock from synchronization

Step 2: Export the Product

1. Open the product in Odoo

2. Click Actions (gear icon in the top-left corner)

3. Select Export to Stores

This creates a background job that exports the product. Once completed, the product in your e-commerce system will be updated with data from Odoo.

Controlling Which Product Fields Are Synced

You’re not limited to syncing everything.

You can define exactly which product fields are sent to your e-commerce store by configuring Field Synchronization (or Product Fields Mapping)

This allows fine-grained control over product data and helps avoid overwriting fields you want to manage manually.