Supported Image Formats in Odoo
Odoo supports a wide range of image formats that can be uploaded and stored in the system.
The following formats are supported:
JPEG (
.jpeg,.jpg)PNG (
.png)GIF (
.gif)BMP (
.bmp)TIFF (
.tiff,.tif)SVG (
.svg)ICO (
.ico)WEBP (
.webp)PSD (
.psd)EPS (
.eps)
When exporting products through the connector, images are normally exported in the same format as stored in Odoo.
However, it is important to note that not every e-commerce platform supports all image formats. If the external platform does not support a specific format, the image upload may fail or require conversion before export.
PrestaShop and Magento2 Format Compatibility Issue
When using the connector for PrestaShop or Magento2, the platforms support only the following image formats:
JPG / JPEG
PNG
GIF
If a product image in Odoo uses another format, it may need to be converted to one of these supported formats before export.
Why This Issue Occurs
Starting from Odoo 18, the system automatically converts the main product image to WEBP format. This behavior is intended to improve SEO and website performance by reducing image size and improving page loading speed.
However, PrestaShop may not support WEBP images.
Typical error message:
Image upload error : Image format not recognized, allowed formats are: .gif, .jpg, .png
Solution: Disable WEBP Conversion
To address this, starting from connector version 2.0.0, VentorTech connectors include an option that allows you to skip automatic WEBP conversion during export.
How to Configure
Activate Developer Mode in Odoo.
Go to Settings.
Open the E-Commerce Integration section.
Locate the option related to WEBP image conversion and disable it if required. (This option is visible ONLY in Developer Mode.)
Important Note About Existing Images
If you disable automatic WEBP conversion, this change will apply only to newly uploaded or newly updated images. Images that were already uploaded and stored in WEBP format before this setting was changed will remain in WEBP format.
To export such images in another supported format, they must be re-uploaded after the option is enabled.
If you are using a connector version earlier than 2.0.0, the option to disable WEBP conversion may not be available in the connector configuration. For upgrading to the latest version, please check this article: How to Update a Purchased Odoo Module to the Latest Version?
Need Help or Want a Demo?
Not sure if the module is the right fit for you?
Our team can help you with:
Testing and demonstration of our solution: Can I try VentorTech module on my own or see a live demo?
Module installation and configuration: How to install and configure VentorTech connector?
Answer your other issues
👉 Contact Support: https://support.ventor.tech/
Other Useful Resources
How to Sync Images: https://ventortech.atlassian.net/wiki/spaces/DPF/pages/edit-v2/2306015266
Exporting Products from Odoo to E-Commerce Store: How to Export a Product from Odoo to E-Commerce Store
VentorTech Ecosystem Marketplace: https://ecosystem.ventor.tech/
YouTube channel: https://www.youtube.com/@VentorTech