FAQ Archives - Page 3 of 19 - VentorTech Ecosystem

How to fix “QBO process request: 620, TxnID Cannot Be Linked. TxnID Cannot Be Linked : 10114.” while exporting payments.

If you receive this error in QuickBooks Online Connector, it likely means you’re trying to send a payment to QuickBooks Online that is linked to a different customer than the one specified on the corresponding invoice. In this case, please...

May 15, 2025

PrestaShop

I have multiple shops in PrestaShop, but I’m having trouble synchronizing stock and products for the secondary shop.

This issue is related to how PrestaShop’s multi-store mode interacts with its API. In a multi-store setup, even if you use the same base URL for all shops and differentiate them by specifying the id_shops parameter (for example, id_shop=1 for...

May 15, 2025

Why I am not able to uninstall a connector?

General Questions

Why I am not able to uninstall a connector?

If you want to uninstall one of our connectors — such as the Shopify, Magento, PrestaShop, WooCommerce, or QuickBooks Online connector — please note that Odoo may prevent this action. This is usually because the connector is included in the...

May 15, 2025

I cancelled my printing subscription, but was still charged

Direct Print

I cancelled my printing subscription, but was still charged

This is a common question, and the answer depends on the type of subscription you have:📌 Monthly vs Annual SubscriptionsAnnual subscriptions are charged in advance — you pay at the beginning of the period for the upcoming year.Additionally, at the...

May 15, 2025

How long does it take to print a document from Odoo?

Direct Print

How long does it take to print a document from Odoo?

Direct Print is a cloud-based printing service, which means that all documents are sent over the Internet. The delay between initiating a print action and the document being printed depends on your Internet connection’s quality and speed, as well as...

May 15, 2025

Shopify

The connector sends zero stock to Shopify, but why are the products still available for sale?

If stock quantity export jobs from Odoo to Shopify are successful but the product still appears available for sale in Shopify, it’s likely that the “Continue selling when out of stock” checkbox is enabled for that product.After unchecking it, the...

May 15, 2025

Common Questions

Managing Product Field Sync Direction

Our connectors allow you to control how individual product fields are synchronized between your e-commerce platform and Odoo using product field mappings. Each mapping has three checkboxes that define its behavior:Active – Enables or disables the mapping entirely.Send field for...

May 15, 2025

Core (1.18.0), PrestaShop (1.18.0), Magento 2 (1.12.0), Shopify (1.12.0), WooCommerce (1.9.0)

Connectors

Core (1.18.0), PrestaShop (1.18.0), Magento 2 (1.12.0), Shopify (1.12.0), WooCommerce (1.9.0)

Core[NEW] Launched a dynamic sales dashboard that displays key metrics – total sales, order trends, top products, and customer insights (new vs. returning and country stats) – in an intuitive, easy-to-understand format.[NEW] Added “Ignore BoMs for Product Export” checkbox to...

March 28, 2025

WooCommerce

My WooCommerce store returns a “404 Not Found” error for REST API requests. How can I fix this?

A common cause for this error is improperly configured permalinks. In WordPress, the REST API relies on human-readable (pretty) permalinks rather than the default “Plain” setting. To resolve the issue, navigate to Settings > Permalinks in your WordPress dashboard and...

March 28, 2025

Magento 2

How to Configure Magento 2 Webhooks?

IntroductionWebhooks in Magento 2 allow real-time communication with Odoo by sending event-based notifications. This guide explains how to set up Magento 2 webhooks to seamlessly integrate with Odoo’s webhook system.Step 1: Copy the Webhook URL from OdooIn Odoo, navigate to...

March 28, 2025

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Category: FAQ

How to fix “QBO process request: 620, TxnID Cannot Be Linked. TxnID Cannot Be Linked : 10114.” while exporting payments.

I have multiple shops in PrestaShop, but I’m having trouble synchronizing stock and products for the secondary shop.

Why I am not able to uninstall a connector?

I cancelled my printing subscription, but was still charged

How long does it take to print a document from Odoo?

The connector sends zero stock to Shopify, but why are the products still available for sale?

Managing Product Field Sync Direction

Core (1.18.0), PrestaShop (1.18.0), Magento 2 (1.12.0), Shopify (1.12.0), WooCommerce (1.9.0)

My WooCommerce store returns a “404 Not Found” error for REST API requests. How can I fix this?

How to Configure Magento 2 Webhooks?

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