FAQ Archives - Page 3 of 14 - VentorTech Ecosystem

How to fix missing permissions for the Shopify connector

If you see any red lines during the Quick Configuration wizard’s second step, it means our connector needs additional permissions to work correctly in your Shopify store.Follow these steps to grant the necessary permissions:Access Shopify admin: Log in to your...

September 4, 2024

How does the connector process orders from guest customers?

Common Questions

How does the connector process orders from guest customers?

Our connector allows users to receive orders created by guest customers.In this case, the connector will create a customer profile using the data from the billing address and will link addresses to the customer if they are individual addresses.If the...

September 4, 2024

Core (1.16.1), PrestaShop (1.16.1), Magento 2 (1.10.1), Shopify (1.10.1), WooCommerce (1.7.1)

Connectors

Core (1.16.1), PrestaShop (1.16.1), Magento 2 (1.10.1), Shopify (1.10.1), WooCommerce (1.7.1)

Core[NEW] Added the option to ignore VAT validation when saving customer information to Odoo (Customers → Ignore VAT validation).[NEW] Added the option to disable order total difference correction during order import. This prevents the addition of price difference lines when...

August 1, 2024

Core (1.16.0), PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)

Connectors

Core (1.16.0), PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)

Core[NEW] We’ve improved how our connector manages customer information coming from your e-commerce system. This includes more flexible contact creation, better address handling, and various optimizations. For more details and examples, including benefits for B2B, see our FAQ: How does...

August 1, 2024

I purchased wrong module version on Odoo Apps. Can I get a refund or module for another version of Odoo?

General Questions

I purchased wrong module version on Odoo Apps. Can I get a refund or module for another version of Odoo?

Can I get a refund for my purchase on the Odoo App Store?Unfortunately, according to the Odoo Apps Policy, refunds are not permitted in this scenario. For more comprehensive information regarding their refund policy, please visit https://apps.odoo.com/apps/sales-conditions:As purchases are made...

August 1, 2024

How to leave a review about our products on Odoo Apps?

General Questions

How to leave a review about our products on Odoo Apps?

Leaving a review about our products is very important to us. Your feedback helps us continue improving and supporting our products. We appreciate your time and value your input. Please take a moment to share your thoughts and experiences with...

August 1, 2024

Can you customize the product to meet our specific needs?

General Questions

Can you customize the product to meet our specific needs?

What is the pricing structure for custom feature development?The minimum cost for any customization or new feature development is 1500 EUR. This amount ensures that we allocate sufficient resources to deliver high-quality results tailored to your specific needs.For more complex...

August 1, 2024

How to check what version of a module I have?

General Questions

How to check what version of a module I have?

First you need to activate Developers mode. How to do this is described here.Then you can go to your Odoo -> Apps -> find the required module and click on it. And you will see their module version as on the...

August 1, 2024

What Odoo versions your module is supporting?

General Questions

What Odoo versions your module is supporting?

We are following the same policy as Odoo does – we develop the new features only for the 3 latest Odoo versions. For example, if the current Odoo version is 17, then we develop new features ONLY for Odoo versions...

August 1, 2024

I want to design a custom ZPL label for my model, but I don’t see it as an option in the Designer. What should I do?

ZPL Label Designer

I want to design a custom ZPL label for my model, but I don’t see it as an option in the Designer. What should I do?

By default, the Designer supports label creation for these models:Product Variant (product.product)Product Template (product.template)Lot/Serial (stock.lot)Packages (stock.quant.package)To enable ZPL labels for other models, follow these steps:Go to the module settings (ZPL Label Designer → Settings).Find the field labeled “Allowed models to...

August 1, 2024

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Category: FAQ

How to fix missing permissions for the Shopify connector

How does the connector process orders from guest customers?

Core (1.16.1), PrestaShop (1.16.1), Magento 2 (1.10.1), Shopify (1.10.1), WooCommerce (1.7.1)

Core (1.16.0), PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)

I purchased wrong module version on Odoo Apps. Can I get a refund or module for another version of Odoo?

How to leave a review about our products on Odoo Apps?

Can you customize the product to meet our specific needs?

How to check what version of a module I have?

What Odoo versions your module is supporting?

I want to design a custom ZPL label for my model, but I don’t see it as an option in the Designer. What should I do?

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