If you receive this error in QuickBooks Online Connector, it likely means you’re trying to send a payment to QuickBooks Online that is linked to a different customer than the one specified on the corresponding invoice. In this case, please check customer from the invoice and make sure that it is the same.
Also, please note that it can not be so that the invoice is issued to an individual from the company, while the payment is registered under the company itself:
In this case, to export payment, you need to reasign a Customer to the exact one from the invoice and try to export it once again.
Not sure if our connector will work for you or you need a demo?
If you’re unsure whether our connector is the right fit for your business, don’t hesitate to reach out. Our support team is here to help! We can answer your questions, provide guidance, or even schedule a demo meeting to show you how our connector works in real-time.
Contact us: https://support.ventor.tech/
Useful resources
Ecosystem Marketplace: https://ecosystem.ventor.tech/
YouTube channel:
https://www.youtube.com/@VentorTech