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How are product returns handled in connectors?

How are product returns handled in connectors?

Returns are not managed in our connectors. The reason is simple. Every return is exceptional case: 

  • some customers get money back

  • some get credits of store

  • some should send product back (and return label should be sent)

  • some should throw away product

  • some just keep product as gift

  • for some replacement should be sent

All is unique so handling of returns is kept as a manual process. And customer support defines what to do on case-by-case basis (manually doing needed changes both on e-Commerce and Odoo side)

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