This error message is self-explanatory - the issue arises from having taxes with varying “Included In Price” settings within the order. Upon reviewing the Odoo Taxes list, it becomes apparent that some of the taxes have this checkbox enabled, while...

This issue was resolved in April 2024 (PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)). Please upgrade connector to the latest version and upgrade. This is a known issue with our connectors in Odoo 17.0 that is related to...

For now there is no intuitive way to do it. We are working on improving this in one of the next releases. Below steps still allow you do do this. In some cases due to disk space limitations you may...

When an order is imported from an e-commerce platform (Shopify, WooCommerce, Magento, PrestaShop), it includes an external payment method (e.g., PayPal, Cash on Delivery, Stripe). This guide explains how to manage payment methods in VentorTech connectors. Payment Methods Settings: Where...

In some industries (especially typical for fashion and apparel) there is no necessity to create product combinations for all possible product attributes combinations. For example, imagine that you have “T-shirt“ product and it has the following attributes: Color: White, Black,...

Currently, updating customer information from Odoo to e-commerce platforms is not supported. The main reason is the difference in how customer data is structured across systems. Need this feature? If updating customer data from Odoo to your e-commerce platform is...

When order is downloaded from Shopify / Magento 2 / Prestashop / Woocommmerce in some cases those systems are returning empty tax. For example, if you go to the menu “e-Commerce Integration → External Order Data“ and look into details...

Before you start using our connectors, there are a few key things to consider to ensure smooth integration and optimal performance. Product catalog structure Clean product catalog - this is the main strong point of our connector and also show...

Yes, our connectors support exporting images. Note that we have special setting for this as some of our customers prefer to upload images directly in Magento 2, Shopify, Woocommerce, Prestashop. So if setting “Enable Images Export“ is disabled - then...

If your queue jobs are stuck in the Pending state, it often points to a misconfiguration or conflict in your Odoo setup. This article walks you through the most common causes - including Docker-specific issues - and provides actionable solutions....