This error usually happens when you have multiple stores set up on the same PrestaShop instance and are using PrestaShop’s multi-store feature.Why the error occurs:In a multi-store setup, each store manages its own stock levels.The PrestaShop API returns stock information...

When the checkbox “Enable Sale Order Status Export Job” is activated, our connector allows the transfer of order status changes from Odoo to PrestaShop. Some customers also need to track which employee or user changed this status.To do this, first,...

Our connector lets you choose the default product combination for your exported PrestaShop products. Here’s how:Navigate to the “eCommerce Integration” tab on product template you want to change.Select product variant (combination) you want to use as default combination in PrestaShop:Need...

Yes, we support the export of pricelist items to specific product prices in Prestashop. This functionality has some limitations because of big difference between Odoo Pricelist functionality and Prestashop specific prices functionality. Initial import of Prestashop specific prices to Odoo...

PrestaShop 1.6 has several known issues that have been resolved in later versions of PS. Therefore, we strongly recommend upgrading to version 1.7 or a newer release of PrestaShop before using our connector.If you still wish to use the 1.6...

Yes, we have functionality allowing to import Gift Wrap from Prestashop to Odoo as a separate line in sales orders. Below is video showing demo on how it is working

When configuring PrestaShop connection you may see error as on screenshot below.That error mean that that there is an issue in Prestashop configuration and you need to ask your system administrator or Prestashop developer to properly configure it. How to...

Yes, it is possible. We allow saving below fields from Prestashop to Odoo. Note, that because we are saving/updating customer only when we download sales orders from Prestashop, below functionality will work (fields will be updated if they are changed...

Sometimes on some requests you may see “PHP Notice” error. It is not allowing to send any requests to Prestashop webservice. You may see this on some older Prestashop versions because there are some issues there. Reasons an be different:Most...

Our connector is sending requests to the Prestashop API. In some cases (due to bugs in Prestashop specifically with some custom installed plugins) error is happening on the Prestashop side. Unfortunately Prestashop API is not returning the exact error message...