If you encounter a case where an order is imported correctly by our Odoo Shopify Connector but the Sales Order lines are missing, the issue may be caused by missing permissions for third_party_fulfillment_orders. The reason for this is that our...

If stock quantity export jobs from Odoo to Shopify are successful but the product still appears available for sale in Shopify, it’s likely that the “Continue selling when out of stock” checkbox is enabled for that product.After unchecking it, the...

By default, the Shopify connector imports only active products. If you want to import inactive ones as well, you need to select the appropriate setting.To do this, navigate to e-Commerce Integration Settings → General tab and find the “import_products_filter” field:Here...

When importing taxes in Shopify, you may notice some background loading, but, after a while, the taxes still are not imported. This behavior is related to how taxes import is handled via the API. Shopify’s API does not provide a...

If you’re using the Shopify connector for Odoo and notice that orders are being assigned to a default customer, or you’re seeing an error asking to configure a default customer for non-guest orders — this is not a bug or...

Our connector allows users to configure which specific sales channels in Shopify to import orders from.This configuration is now included in the quick configuration wizard, so you can choose which sales channel you plan to import orders from, or you...

If you see any red lines during the Quick Configuration wizard’s second step, it means our connector needs additional permissions to work correctly in your Shopify store.Follow these steps to grant the necessary permissions:Access Shopify admin: Log in to your...

Upon receiving orders from Shopify in Odoo, our connector also receives details regarding fulfilled products.You can always find all the necessary information about fulfillments, carriers and tracking numbers in a dedicated table within the e-Commerce Integration Tab.:To update the data...

Our connector makes it easy to bring in your valuable Shopify metafield data! Here’s how:Go to the Sale Orders or Customers tabs and click “Update Metafields” button to get the latest metafield information from Shopify:Use the table to create mappings...

We have implemented a two-step cancellation process for cancelling sales orders imported from Shopify. Cancel order in OdooCancel order in ShopifyThe initial step involves the standard Odoo cancellation procedure. If the order is confirmed, you will see the standard wizard...