Product synchronization works in two directions: updates from Odoo to your e-commerce store, and updates from your e-commerce store back to Odoo. Here's the breakdown. Updates from Odoo to your e-commerce store Enable automation: Go to the "Automation Jobs" tab...

To ensure smooth data transfer, our connectors utilize a process called "mapping." This involves specifying which fields in Odoo correspond to which fields in your e-commerce store. For standard fields, this mapping is usually automatic. However, for custom fields—whether they...

Yes, you can! This is especially useful if you'd like to review or complete product details (like descriptions, prices, or images) before making them visible to customers. How to enable this behavior Enable the setting Go to the Products tab...

Our connector offers two ways to manage discounts that are already included in orders from your e-commerce store. 1. Discounts as separate order lines This is the default method and ensures discounts are highly visible as separate line items within...

The error message is quite self-explanatory: it indicates errors caused by differences in total amounts between sales orders from PrestaShop and the calculated totals in Odoo. This typically occurs due to rounding issues. Odoo and PrestaShop have different tax calculation...

Problem: Orders from your e-commerce store sometimes contain items that are no longer in your Odoo inventory (removed products) or are one-off items (custom items). This can disrupt order import. Solution: Our "Fallback Product" feature solves this! Designate a specific...

This error message is self-explanatory - the issue arises from having taxes with varying “Included In Price” settings within the order. Upon reviewing the Odoo Taxes list, it becomes apparent that some of the taxes have this checkbox enabled, while...

This issue was resolved in April 2024 (PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)). Please upgrade connector to the latest version and upgrade. This is a known issue with our connectors in Odoo 17.0 that is related to...

To change Payment Terms for imported orders, follow these steps: Go to External > Payment Methods. Fill in the Payment Terms column.

For now there is no intuitive way to do it. We are working on improving this in one of the next releases. Below steps still allow you do do this. In some cases due to disk space limitations you may...