Problem: Orders from your e-commerce store sometimes contain items that are no longer in your Odoo inventory (removed products) or are one-off items (custom items). This can disrupt order import.Solution: Our “Fallback Product” feature solves this! Designate a specific product...

This error message is self-explanatory – the issue arises from having taxes with varying “Included In Price” settings within the order. Upon reviewing the Odoo Taxes list, it becomes apparent that some of the taxes have this checkbox enabled, while...

This issue was resolved in April 2024 (PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)). Please upgrade connector to the latest version and upgrade.This is a known issue with our connectors in Odoo 17.0 that is related to the...

To change Payment Terms for imported orders, follow these steps:Go to External > Payment Methods.Fill in the Payment Terms column.

For now there is no intuitive way to do it. We are working on improving this in one of the next releases. Below steps still allow you do do this. In some cases due to disk space limitations you may...

In some industries (especially typical for fashion and apparel) there is no necessity to create product combinations for all possible product attributes combinations. For example, imagine that you have “T-shirt“ product and it has the following attributes:Color: White, Black, GreenSize:...

When order is downloaded from Shopify / Magento 2 / Prestashop / Woocommmerce in some cases those systems are returning empty tax. For example, if you go to the menu “e-Commerce Integration → External Order Data“ and look into details...

No, this is not supported because structure of customer data and addresses is different between Odoo and e-Commerce system. If you need this feature for specific connector, please, send email to support@ventor.tech with needed details so we can estimate this...

Before you start using our connectors, there are a few key things to consider to ensure smooth integration and optimal performance.Product catalog structure Clean product catalog – this is the main strong point of our connector and also show cases...

Yes, our connectors support exporting images. Note that we have special setting for this as some of our customers prefer to upload images directly in Magento 2, Shopify, Woocommerce, Prestashop. So if setting “Enable Images Export“ is disabled – then...