This issue was resolved in April 2024 (PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)). Please upgrade connector to the latest version and upgrade.This is a known issue with our connectors in Odoo 17.0 that is related to the...

To change Payment Terms for imported orders, follow these steps:Go to External > Payment Methods.Fill in the Payment Terms column.

For now there is no intuitive way to do it. We are working on improving this in one of the next releases. Below steps still allow you do do this. In some cases due to disk space limitations you may...

In some industries (especially typical for fashion and apparel) there is no necessity to create product combinations for all possible product attributes combinations. For example, imagine that you have “T-shirt“ product and it has the following attributes:Color: White, Black, GreenSize:...

No, this is not supported because structure of customer data and addresses is different between Odoo and e-Commerce system. If you need this feature for specific connector, please, send email to support@ventor.tech with needed details so we can estimate this...

When order is downloaded from Shopify / Magento 2 / Prestashop / Woocommmerce in some cases those systems are returning empty tax. For example, if you go to the menu “e-Commerce Integration → External Order Data“ and look into details...

Before you start using our connectors, there are a few key things to consider to ensure smooth integration and optimal performance.Product catalog structure Clean product catalog – this is the main strong point of our connector and also show cases...

Yes, our connectors support exporting images. Note that we have special setting for this as some of our customers prefer to upload images directly in Magento 2, Shopify, Woocommerce, Prestashop. So if setting “Enable Images Export“ is disabled – then...

Several factors could be causing this. Here’s a breakdown of the most common ones.Odoo ConfigurationEnsure your Odoo instance is properly configured to work with the Queue Job module.Refer to the installation and configuration instructions: How to install and configure VentorTech...

Our connectors are working well in case multi-shop configured on e-Ecommerce System (like Magento 2 or Prestashop). But there are some limitations:Sales Orders: will be downloaded from all Shops and tracking numbers / statuses will be sent back normally. So...