Category: FAQ
How to track which user changed order status in Odoo?
When the checkbox “Enable Sale Order Status Export Job” is activated, our connector allows the transfer of order status changes from Odoo to PrestaShop. Some customers also need to track which employee or user changed this status.To do this, first,...
Why Does the Shopify Connector Assign Orders to a Default Customer or Throw a Missing Customer Error?
f you’re using the Shopify connector for Odoo and notice that orders are being assigned to a default customer, or you’re seeing an error asking to configure a default customer for non-guest orders — this is not a bug or...
How to configure order import from a specific sales channel?
Our connector allows users to configure which specific sales channels in Shopify to import orders from.This configuration is now included in the quick configuration wizard, so you can choose which sales channel you plan to import orders from, or you...
How to fix missing permissions for the Shopify connector
If you see any red lines during the Quick Configuration wizard’s second step, it means our connector needs additional permissions to work correctly in your Shopify store.Follow these steps to grant the necessary permissions:Access Shopify admin: Log in to your...
How does the connector process orders from guest customers?
Our connector allows users to receive orders created by guest customers.In this case, the connector will create a customer profile using the data from the billing address and will link addresses to the customer if they are individual addresses.If the...
Core (1.16.1), PrestaShop (1.16.1), Magento 2 (1.10.1), Shopify (1.10.1), WooCommerce (1.7.1)
Core[NEW] Added the option to ignore VAT validation when saving customer information to Odoo (Customers → Ignore VAT validation).[NEW] Added the option to disable order total difference correction during order import. This prevents the addition of price difference lines when...
Core (1.16.0), PrestaShop (1.16.0), Magento 2 (1.10.0), Shopify (1.10.0), WooCommerce (1.7.0)
Core[NEW] We’ve improved how our connector manages customer information coming from your e-commerce system. This includes more flexible contact creation, better address handling, and various optimizations. For more details and examples, including benefits for B2B, see our FAQ: How does...
I purchased wrong module version on Odoo Apps. Can I get a refund or module for another version of Odoo?
Can I get a refund for my purchase on the Odoo App Store?Unfortunately, according to the Odoo Apps Policy, refunds are not permitted in this scenario. For more comprehensive information regarding their refund policy, please visit https://apps.odoo.com/apps/sales-conditions:As purchases are made...
How to leave a review about our products on Odoo Apps?
Leaving a review about our products is very important to us. Your feedback helps us continue improving and supporting our products. We appreciate your time and value your input. Please take a moment to share your thoughts and experiences with...